Something is broken
Tell us what you were doing, what you expected and what happened instead. A screenshot helps more than anything else. If it is in Via Chat, say which workspace.
Support
One address, and a person reads it.
We are small. That means no ticket number and no bot asking you to rate this conversation, and it also means the person replying can usually fix the thing.
santi@viovia.ioA question before you commit
How it would fit what you already run, whether it handles your particular process, what moving would involve. Ask the awkward version of the question.
A privacy or data request
Seeing what we hold about you, correcting it, getting a copy, or having it deleted. There is no self-service button for most of these yet, so we do it by hand within 30 days.
A security problem
Write to us before telling anyone else, and we will work it with you. We will not threaten anyone who reports something in good faith.
Already using Via Chat?
Reporting a message goes to the admins of your own workspace, not to us, so the people who can actually act on it see it first. If the problem involves your admins, write to us directly.
Open Via ChatInterested in VioVia?
Tell us roughly what you make, how many SKUs you carry, and what is holding the process together right now. That is enough for a useful first conversation.
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